FAQ

Find answers to common questions regarding our organic loungewear collections, order fulfillment, sizing, and returns. If you need further assistance, our client concierge is available at support@getaurascale.com.

Orders & Fulfillment

Where do you ship?

We fulfill and ship orders domestically across the continental United States, Alaska, and Hawaii. We currently do not offer international shipping.

How long does processing and delivery take?

Orders are carefully inspected, packed, and processed within 1 to 2 business days. Once dispatched, standard domestic delivery via USPS or UPS typically takes 4 to 7 business days. Expedited transit options (2–3 business days) are also available at checkout.

How can I track my shipment?

As soon as your parcel is scanned by our carrier, you will receive an automated shipping confirmation email with an active tracking link. You may also track your order directly on our Track Your Order page using your tracking number.

Can I modify or cancel my order after placing it?

Because our distribution team begins preparation promptly, we kindly ask that any change or cancellation requests be emailed to support@getaurascale.com within 2 hours of order placement. We will do our utmost to accommodate your request before dispatch.

Returns & Exchanges

What is your return policy?

We offer a 30-day return window starting from the confirmed date of delivery. Items must be in their original, unwashed, and unworn condition with all product tags and original packaging intact.

Are there any restocking fees?

No. We do not charge restocking fees on eligible returns.

How do I start a return?

Simply send an email to support@getaurascale.com with your order number and the item(s) you wish to return. Our team will provide Return Merchandise Authorization (RMA) instructions and the return mailing address for our Sheridan facility.

Fabrics & Garment Care

What materials do you use?

Our sleepwear, robes, and loungewear separates are crafted from 100% natural organic cotton, multi-layer double-gauze muslin, and breathable pointelle rib knits. We avoid synthetic polyester blends to ensure natural temperature regulation and skin comfort.

How should I care for my organic cotton and muslin pieces?

We recommend machine washing on a cold, gentle cycle with mild liquid detergent and like colors. To maintain the natural crinkled texture of muslin and preserve the knit fibers, line dry or tumble dry on your lowest delicate setting.