Shipping and Delivery Policy
At Aurascale, every piece in our organic loungewear collection is carefully inspected, packed, and fulfilled to arrive in pristine condition. Below you will find detailed information regarding our domestic shipping procedures, processing timelines, and delivery expectations.
Fulfillment & Shipping Territory
We currently fulfill and ship orders exclusively to physical addresses and P.O. boxes across the continental United States, Alaska, and Hawaii. We do not currently ship internationally.
Order Processing Time
- Standard Processing: All orders are verified, tailored for transit, and packaged within 1 to 2 business days (Monday through Friday, excluding federal holidays).
- Orders placed on weekends or observed national holidays will enter processing on the following business day.
- Once an order is handed off to our carrier partners, you will receive an automated shipment confirmation email containing your official tracking number.
Shipping Methods, Rates & Transit Times
| Service Tier | Carriers | Estimated Transit | Shipping Cost |
|---|---|---|---|
| Standard Domestic Ground | USPS Ground Advantage / UPS Ground | 4 – 7 Business Days | Calculated at Checkout / Free on Select Orders |
| Expedited Shipping | USPS Priority Mail / UPS 2nd Day Air | 2 – 3 Business Days | Calculated at Checkout |
*Please note: Transit times begin once the package has departed our distribution center, not from the moment the order is placed. Remote areas in Alaska and Hawaii may experience an additional 2–3 transit days.
Order Tracking
As soon as your parcel is scanned into the carrier network, you will receive a tracking link via email. You can check real-time package movement at any time through our carrier portals or by visiting our dedicated Track Your Order page. Please allow 24 to 48 hours for new tracking information to populate after receiving your confirmation email.
Address Accuracy & Delivery Issues
- Address Verification: Customers are responsible for entering the correct shipping destination at checkout. If you notice an error in your shipping address, contact us immediately at support@getaurascale.com within 2 hours of placing the order so we can adjust it prior to dispatch.
- Damaged Parcels: If your order arrives visibly damaged due to transit handling, take clear photographs of the exterior packaging and interior contents, and notify our team within 5 business days of delivery.
- Lost or Missing Deliveries: If your tracking indicates the parcel was delivered but you have not received it, check your porch, building management, or surrounding areas. If the package remains missing after 48 hours, reach out to our concierge team so we can open a formal carrier tracing inquiry.
Contact Information
If you have any questions or require special delivery arrangements, our concierge team is happy to assist:
Aurascale LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 (307) 300-5936
Email: support@getaurascale.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM MST