Privacy Policy

Effective Date: October 2026
Last Updated: October 2026

This Privacy Policy describes how Aurascale LLC ("Aurascale", "we", "us", or "our"), operating from Sheridan, Wyoming, collects, uses, and discloses your personal information when you visit or make a purchase from getaurascale.com (the "Site").

1. Information We Collect

When you browse or complete a transaction on our Site, we collect certain information to provide and fulfill our services:

  • Device & Technical Information: IP address, browser type, time zone setting, operating system, and interaction data collected automatically via cookies and web beacons.
  • Order & Billing Information: Name, billing address, shipping address, email address, phone number, and payment confirmation details. (Note: We do not store complete debit or credit card details on our servers; payments are processed securely through certified PCI-DSS compliant third-party payment gateways).
  • Customer Care Communications: Records of correspondence submitted via our contact forms or customer support email.

2. How We Use Your Information

We use your personal data to perform our contract with you and fulfill legitimate business purposes:

  • Processing orders, shipping products, and issuing transaction receipts.
  • Communicating with you regarding order statuses, updates, and customer support inquiries.
  • Screening transactions for potential fraud or unauthorized activity.
  • Improving and optimizing our store experience and catalog offerings.

3. Sharing Your Information

We only share personal information with trusted service partners strictly necessary to conduct operations:

  • E-Commerce Platform: Shopify, to operate our storefront and infrastructure.
  • Payment Gateways: Regulated merchant processors (such as Stripe) to securely authorize payment transactions.
  • Logistics & Fulfillment Carriers: USPS, UPS, and certified domestic logistics providers to deliver your physical orders.
  • Legal Obligations: Compliance with applicable laws, subpoenas, court orders, or lawful requests by public authorities.

4. Data Retention

When you place an order through the Site, we maintain your order records for our operational, accounting, and tax compliance records unless and until you request the deletion of this information, subject to mandatory statutory retention rules.

5. Your Rights (CCPA / US Residents & GDPR)

Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections, or request that your personal information be deleted or ported. We do not sell your personal data to third-party data brokers.

To exercise any of these rights, please submit a written request to support@getaurascale.com.

6. Security Measures

We employ administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. All transaction pages use 256-bit Secure Sockets Layer (SSL) encryption.

7. Contact Information

For questions regarding our privacy practices or data processing, please contact our data compliance coordinator:

Aurascale LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 (307) 300-5936
Email: support@getaurascale.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM MST