Return and refund policy

At Aurascale, we take pride in the slow craftsmanship and natural comfort of our 100% organic cotton loungewear. If you are not completely satisfied with your purchase, we are here to assist with returns and exchanges.

30-Day Return Window

You have 30 calendar days from the date your tracking confirms delivery to request a return or exchange for eligible items.

Eligibility & Item Condition

To qualify for a full refund, items must be in their original, unworn, and unwashed condition:

  • Garments must be free of stains, deodorant marks, pet hair, perfume, or cosmetic scents.
  • Items must have all original garment tags intact and be returned in their original packaging.
  • Due to personal hygiene standards, items that show signs of prolonged wear, laundering, or damage cannot be accepted for return.

How to Initiate a Return

  1. Email our concierge team at support@getaurascale.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Once authorized, our team will issue a Return Merchandise Authorization (RMA) number and provide step-by-step instructions for mailing your package.
  3. Carefully package your item(s) and ship them to our return processing address:
Aurascale LLC — Returns Department
30 N Gould St Ste N
Sheridan, WY 82801
United States

Return Shipping Costs

  • Standard Returns: Customers are responsible for the cost of return postage. We recommend selecting a trackable carrier service (USPS, UPS, or FedEx) as Aurascale LLC cannot be held liable for parcels lost in transit.
  • Defective, Damaged, or Incorrect Items: If you receive a damaged or incorrect order, notify us within 5 business days of delivery at support@getaurascale.com with clear photos of the issue. We will issue a prepaid return label and dispatch an immediate replacement or issue a full refund at no additional cost.
  • Restocking Fees: We do not charge restocking fees on returned merchandise.

Refund Processing & Timelines

Once your returned package is delivered to our Sheridan facility, please allow 3 to 5 business days for our inspection team to verify the garment condition. Once approved, your refund will be processed immediately to your original payment method. Depending on your financial institution, funds typically reflect in your account within 5 to 10 business days.

Contact Our Care Team

For questions or assistance regarding an active return, please contact:

Aurascale LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 (307) 300-5936
Email: support@getaurascale.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM MST